Privacy Policy
This policy explains what personal information Ridgecraftroofing collects when you use the website at ridgecraftroofing.com to request a roof inspection, ask for an estimate, schedule a service, or contact our team. It also explains how we use that information and the choices you have over it. We aim for plain language — if anything below is unclear, ask us at info@ridgecraftroofing.com.
1. Who we are
Ridgecraftroofing is a licensed roofing contractor operating from 4820 Crestline Drive, Suite 120, Denver, CO 80216, USA. For privacy matters we are the controller of the personal data we collect through this website. You can reach our privacy contact at info@ridgecraftroofing.com or by phone on +1 (303) 555 0148.
2. What we collect
Information you provide directly
- Name, email address and phone number when you send us a message or request an inspection.
- The property address and details about your roof or the work you need.
- Insurance and claim information if you ask us to assist with a storm-damage claim.
Information collected automatically
- Standard server logs (IP address, browser user-agent, request times) kept for security and abuse prevention.
- First-party cookies — see our separate cookie policy for the full list.
Payment information
When you pay a deposit or invoice, card details are entered directly into a hosted form provided by our PCI-DSS-certified payment processor. Ridgecraftroofing does not see or store full card numbers — we receive only a tokenised reference and the success or failure result of the transaction.
3. How we use the data
We use the information above to:
- Schedule and perform inspections, estimates and roofing work you request.
- Send you estimates, invoices and project updates.
- Reply to inquiries and resolve any warranty or service issues.
- Assist with documenting storm-damage insurance claims when you ask us to.
- Improve our website and service — for example, by understanding which services are most requested.
- Meet our legal, accounting and tax obligations in Colorado and the United States.
4. Who we share data with
Ridgecraftroofing does not sell personal data. We do share specific data with carefully chosen partners so the service can function:
- Material suppliers and manufacturers — to order materials and register your warranty.
- Your insurance carrier or adjuster — only when you ask us to support a claim.
- Our PCI-DSS payment processor — to authorise deposit and invoice payments.
- Regulators, courts or law enforcement if compelled by valid legal process.
5. How long we keep it
Project records, contracts and invoices are retained for seven years to comply with U.S. accounting and tax law and to honor warranty obligations. Server logs are pruned after twelve months. General inquiries are kept for twenty-four months from the last interaction.
6. Your choices and rights
You may ask us to:
- Confirm what personal data we hold about you.
- Correct anything inaccurate.
- Delete data we no longer need to retain by law.
- Export your data in a portable format.
- Object to specific processing such as analytics cookies.
Send any of these requests to info@ridgecraftroofing.com. We will respond within thirty days.
7. Security
We use TLS encryption on every page, role-based access controls internally, and secure storage for project records. No system is perfect — if you ever suspect your information has been misused, contact us immediately so we can investigate.
8. Changes to this policy
When we update this policy we will revise the date at the top of the page. Material changes will also be flagged on the homepage for thirty days so you have time to review them before they take effect.